Refund & Cancellation Policy

1. Subscription Plans

EduGarden offers the following paid plans:

No plan renews automatically, so you will never be charged again without explicitly buying a new plan.

2. Refund Policy

Board Starter (₹349 / 30 days) and Board System (₹799 / 30 days) — 7-day refund window

If you are not satisfied, you may request a full refund within 7 days of purchase. No questions asked.

Board Pass (one-time) — 7-day refund window

Because the pass is a one-time purchase that can run for months, you may request a full refund within 7 days of purchase, provided it has not been substantially used. After 7 days the pass is non-refundable.

7-Day Board System Trial (₹199 / 7 days) — 24-hour refund window

Because the trial lasts only 7 days, it is eligible for a full refund only within 24 hours of purchase and only if it has not been substantially used. After 24 hours, or once substantially used, the trial is non-refundable.

Energy top-ups — refundable only while unused

A top-up credits energy units to your account immediately. Because those units can be spent straight away, a top-up is refundable within 24 hours of purchase only if none of the units have been used. Once any part of a top-up has been spent it is non-refundable. Unused units do not expire, so nothing is lost by keeping them.

After the refund window

Later requests are evaluated case by case. Refunds may still be granted where:

• A technical issue prevented you from using the Service
• You were charged twice, or charged accidentally
• The Service was significantly different from what was described

If we terminate a paid account for a reason other than your breach of the Terms of Service, we refund the unused portion of your plan.

Non-refundable

Refunds will not be provided if:

• You have substantially used the paid features during the period
• Your account was suspended for violating our Terms of Service
• The request is made after the access period has ended
• The access was earned through referral rewards or a free promotion, rather than paid for

3. Paid For by a Parent or Guardian

If a parent or guardian paid using a link you shared, the subscription belongs to the student's account, but the refund is returned to the payment method that was charged. Either of you may request the refund; we may ask the person who paid to confirm.

4. Cancellation

• Subscriptions do not auto-renew. There is no recurring mandate to cancel.
• You keep access to paid features until the end of the period you paid for.
• To stop using EduGarden entirely, delete your account from your profile page.
• No partial refunds are given for unused days once the applicable refund window has closed.

5. How to Request a Refund

Email edugardensupport@gmail.com with:

• Your registered email address
• Date of purchase
• Razorpay payment ID (in your payment confirmation)
• Reason for the refund

We acknowledge requests within 48 hours and process eligible refunds within 5-7 business days. The refund is credited to your original payment method via Razorpay; your bank may take a few days more to show it.

6. Payment Disputes

If you notice an unauthorised or incorrect charge, contact us immediately. We will investigate and resolve it within 7 business days. If you cannot reach us, you may raise a dispute with Razorpay or your bank.

7. Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with an updated date, and never apply retroactively to a purchase you have already made.

8. Contact

For refund requests or billing queries:

• Email: edugardensupport@gmail.com
• Website: edugarden.in
• Address: Jujhar Singh Avenue, Airport Rd, Amritsar, Punjab 143001, India